Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last Updated: December 3, 2024
Privacy at a Glance
What We Collect
Personal info, documents, and usage data to provide our services
How We Use It
To process your forms, communicate with you, and improve our services
How We Protect It
Encryption, secure servers, and strict access controls
Who Has Access
Only our team members who need it to help you
Table of Contents
1. Information We Collect
Personal Information You Provide
When you use our services, you may provide us with:
- Identity Information: Name, date of birth, Social Security Number, Alien Registration Number, passport number
- Contact Information: Email address, phone number, WhatsApp number, mailing address
- Immigration Information: Visa status, entry dates, immigration history, country of origin
- Financial Information: Income details, tax information (for tax services), payment method details
- Documents: Copies of passports, IDs, tax forms, immigration documents, and other supporting materials
- Family Information: Information about family members when relevant to your application
Information We Collect Automatically
- Usage Data: Pages visited, features used, time spent on site
- Device Information: Browser type, operating system, device type
- Log Data: IP address, access times, referring URLs
2. How We Use Your Information
We use your information to:
- Provide Services: Complete forms, prepare documents, and deliver the services you request
- Communicate: Respond to your inquiries, send updates about your case, and provide customer support
- Process Payments: Handle payment transactions for our services
- Improve Services: Analyze usage patterns to improve our website and services
- Legal Compliance: Comply with applicable laws and regulations
- Security: Detect and prevent fraud, abuse, or security issues
- Marketing: Send promotional materials (with your consent)
We will NEVER:
- Sell your personal information to third parties
- Share your data with advertisers
- Use your sensitive documents for any purpose other than helping you
4. Data Security
We take the security of your data seriously and implement multiple layers of protection:
Encrypted Storage
All data is encrypted at rest using AES-256 encryption
Secure Transmission
All data in transit is protected by TLS/SSL encryption
Access Controls
Strict role-based access limits who can view your data
Monitoring
24/7 security monitoring and intrusion detection
While we implement robust security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
5. Data Retention
We retain your information for as long as necessary to:
- Provide the services you requested
- Comply with legal obligations (tax records, business records)
- Resolve disputes and enforce our agreements
Retention Periods
- Active Account Data: Retained while your account is active
- Service Records: 7 years (for tax and legal compliance)
- Communication Records: 3 years
- Marketing Preferences: Until you opt out
After retention periods expire, we securely delete or anonymize your data.
6. Your Rights
You have the following rights regarding your personal information:
Access
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your personal data (subject to legal obligations)
Portability
Request your data in a portable, machine-readable format
Opt-Out
Opt out of marketing communications at any time
Restrict Processing
Request that we limit how we use your data
To exercise any of these rights, please contact us at privacy@caribbeanservices.com. We will respond to your request within 30 days.
8. Third-Party Services
We use the following third-party services:
- Amazon Web Services (AWS): Cloud hosting and storage
- Stripe: Payment processing
- SendGrid: Email delivery
- Twilio: SMS and WhatsApp messaging
- Google Analytics: Website analytics
Each of these services has their own privacy policy governing how they handle data. We encourage you to review their policies.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
10. International Data Transfers
Our servers are located in the United States. If you access our services from outside the US, your information will be transferred to and processed in the United States.
By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification for significant changes
We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Team
CaribbeanServices
Caribbean Marketing & Services LLC
162 Main St, Suite 6B
Brockton, MA 02301
Contact Details
Email: privacy@caribbeanservices.com
Phone: +1 (339) 218-9673
Data Protection Inquiries:
dpo@caribbeanservices.com
Your Privacy Matters to Us
We are committed to protecting your personal information and being transparent about how we use it. If you have any concerns or questions, please don't hesitate to reach out.